WooCasino Customer Support

Welcome to Woo Casino Support for Australia. This page explains how to reach us and what to expect when you start a chat. The goal is simple: fast answers with minimal clicks on desktop and mobile. You will find steps for starting Live Chat, tips to speed up resolutions, and a clear note about our current contact policy.

Available Communication Channels

The chat icon appears at the bottom of the site on desktop, mobile version, and in the Woo Casino App. Tap or click to open a new conversation with Woo Casino Customer Support. Choose a topic (account, payments, Woo Casino bonuses, games) and describe the issue in one or two sentences.

You can keep browsing while the chat stays pinned to the corner; we will notify you in the window when an agent joins. If we request a screenshot or file, you can attach it securely inside the chat.

Prefer to leave a message and get an email reply? Open the support form, describe the issue, and attach documents if asked (ID, proof of address, or payment confirmation). You will receive an acknowledgement and follow‑ups to your registered mailbox, so the entire thread stays together.

You can also write directly from your registered address to support@woocasino.com. Include your username, a summary, timestamps or transaction IDs, and device/browser information if the issue is technical.

Official Contact Emails

The Woo Casino email address is support@woocasino.com. Use this mailbox for document checks, detailed questions, or when you need a written record. We will never ask for your password or full card numbers.

If you receive a message from any other domain claiming to be us, open “Live Chat” and ask an agent to verify before you reply. When files are required, send them through the contact form or the secure upload link provided in chat to keep your data protected.

Working Hours

Agents are available every day with coverage aligned to AEST/AEDT peak hours. During busy evenings, a small queue may appear; the window shows your position and plays a sound when an agent joins. You can minimise the chat and continue browsing—your spot is held.

Both the contact form & email are monitored daily. Replies are sent during staffed service windows, with priority for account access and payment matters. If you submit the form or email after hours, you will receive an acknowledgement and a follow‑up once the desk opens.

To help us resolve your case quickly, have the following ready:

• The email used for registration and your username.
• A brief description of the issue (for example: “withdrawal pending”, “bonus not credited”, “verification upload”).
• Any relevant screenshots or error messages.

If anything feels urgent—such as a login lock or a payment status check—open the chat from any page and speak to Woo Casino Support. We are here to help and will guide you step by step until the issue is resolved.